Our support has a new email address: support.raisoft@vitecsoftware.com

Contacts

Note! The office and the switchboard are closed for the summer from 29 June to 31 July 2026.

The office and switchboard are open on weekdays from 9 AM to 3 PM (EET)

Contact form

Customer Service

Personal e-mail address: firstname.surname@vitecsoftware.com

Karoliina Hagström

International Account Director

+358 40 182 7365

Lawrence Smith

Regional Director, North America

+358 40 663 4650

Stella Pon-Onnela

Regional Director, Asia, Switzerland

+358 400 50 6749

Vincent Gleviczky

Product Manager

+358 45 859 0773

Contact Us


Visiting and mailing address

Vitec Raisoft Oy
iPark
Vaasantie 6 C
67100 Kokkola
Finland

VAT number: FI16159825

 

Phone numbers and opening hours

Phone: +358 207 789 567
The office and switchboard are open on weekdays from 9 AM to 3 PM.

 

E-mail

NOTE! During January–February 2026, the last email addresses ending with @raisoft were discontinued. Please check the correct addresses below!

  • Support email: support.raisoft@vitecsoftware.com

  • info.raisoft @vitecsoftware.com  Please do not send support request to this address

  • Data protection officer: dataprotectionofficer.raisoft@vitecsoftware.com

  • Personal e-mail address to all Vitec Raisoft employees: firstname.surname@vitecsoftware.com

 

Billing Information

Vitec Raisoft Oy’s invoicing details will change, and we will start using Basware Oyj’s e-invoicing intermediation service. The use of the previous service will end on May 8, 2026. We kindly request that all invoices be submitted according to the instructions below as of 11 May 2026. 

1. E-INVOICING (primary delivery method) 

Company details on the invoice: 
Company name: Vitec Raisoft Oy 
Business ID: 1615982-5  
VAT number FI16159825 
Official address: Vaasantie 6C, 67100 Kokkola 
E-invoice details: 
E-invoice operator: Basware Oyj 
Intermediary code: BAWCFI22 
E-invoice address / OVT ID: 003716159825 

2. ACCEPTED E-INVOICE FORMATS 

  • Finvoice
  • TEAPPSXML 

3. MANDATORY INFORMATION ON THE INVOICE 

The invoice must clearly include:

  • company name and official address
  • reference / cost center / purchaser / order or project number (mandatory) 
  • invoice number and invoice date
  • due date
  • itemized invoice rows
  • VAT specification
  • supplier name and Business ID 

4. ATTACHMENTS IN E-INVOICES 

Multiple attachments are allowed, in PDF format. 

5. INVOICES BY EMAIL (only if e-invoicing is not possible) 

Email address for PDF invoices: Supplierinvoices.raisoft@vitecsoftware.com 

One invoice per PDF file. Attachments must be combined into the same PDF file. 

These instructions are valid as of 11 May 2026. 

Any questions may be sent to the following address: info.raisoft@vitecsoftware.com

Management Team

Personal e-mail address: firstname.surname@vitecsoftware.com

Niklas Kankkonen

CEO

+358 40 922 4321

Marianne Möller

Chief Financial Officer

+358 40 654 6202

Minna Wentus

Chief Business Operations

+358 40 743 9555

Markus Ketola

Quality and Development Manager

+358 50 598 2046

Miikka Puumala

Chief Development Officer

+358 400 482 217

Jan Finell

Chief Product Officer

+358 41 549 41 85